Like what you’re reading?
Please subscribe to my blog to be notified every time I post something new.Subscribe for RSS feeds
-
Recent Posts
- The Different Tales of Two Nations: The Comeback Kid vs. The Whiny Kid
- Reliving Two Favorite Moments from the Not-So-Distant Past
- Celebrity Food Truck
- Apple Has Become the “Big Brother” (And Nokia Calls That Out in an Ad)
- Hipsters Trade iPhones for Cupcakes
- Beware of the Sophisticated Email Scammers!
- Nokia — The Unsung Hero of Modern-Day Technology
- Apple — Most Valuable but Also Most Vulnerable
- Apple’s Innovator Myth
- Rotten Apple
Listen To The Music That Is Currently On My Mind
Archives
Categories
See Where My Blog Visitors Come From
Meta
Tag Archives: customer experience
Dear Starbucks: Please Stop “Butchering” My Name!
Starbucks “butchered” the spelling of my name again this afternoon! I am sure this, per se, is not any news to most people who have been to Starbucks. And it did not surprise me — since this happens every time … Continue reading
Posted in Experience, Opinion
Tagged Cosi, customer experience, misspelled names, spelling, Starbucks
9 Comments
What’s Going On with Zipcar’s CRM?
Zipcar seems to be losing its corporate mind… Or has a major bug in its CRM. Today I got a reminder (see screenshot below) about a reservation that took place 2 days earlier!
